Support

Direct support without unnecessary friction

AFRINOMICS support covers account access, verification, listing workflows, mediated communications, privacy requests, and security reports.

Effective 19 August 2026

01

Account and sign-in help

For verification-code, password, authenticator, Google sign-in, or account-access problems, email support@afrinomics.com from the address linked to your AFRINOMICS account.

02

Verification support

Include the verification stage, document type, and the exact error shown. Do not send identity or company documents through ordinary email unless AFRINOMICS support explicitly provides a protected route.

03

Listing and communication help

Include the listing title, segment, and case or thread reference where available. Do not include another user's private information. Deal Maker communications remain separated between listing creators and interested parties.

04

Security reports

Report suspected account compromise, impersonation, malicious uploads, or security vulnerabilities promptly to support@afrinomics.com. Avoid disclosing a vulnerability publicly before AFRINOMICS has had a reasonable opportunity to respond.

05

What to include

  • Your account email and the device or browser affected.
  • The page, listing, or workflow where the issue occurred.
  • The time of the issue and a screenshot without exposed passwords or codes.
  • A concise description of the expected and actual result.